Operator means a person or organisation that operates ICT facilities and/or services of telecommunications, broadcasting, IT applications or postal services. Regulation means the process of ensuring that public utilities operate in accordance with legal rules. These rules may govern the offering of service by an operator and includes practices, classification and definitions. Second Network Operator (SNO) means the operator that will be issued a PSTS licence (in a duopoly situation) after Telkom exclusivity expires. Telecommunication means any domestic or international transmission of information by wire, radio waves, optical media or other electromagnetic systems, between or among points of user’s choosing. Teledensity means the number of telephone services per hundred persons. Sometimes also the number of telephone services per hundred households. Unbundling of facilities means the separation of some elements of the telecommunication network of one operator, and the making available of these to another operator, to be used by the latter for providing services to its customers. Universal access refers to allowing everyone in the country to have access to ICT facilities within a reasonable distance and at a reasonable cost Universal Service refers to a policy of the Government to make ICT services, including advanced ICT services available throughout the country at affordable prices so that they are either available or easily accessible to anyone whenever they are needed, regardless of their geographic or physical location , and with due regard to people with special needs. Universal Service Authority means an institution operating under the Ministry or the regulatory authority to design universal service strategies, policies and monitor their implementation. Universal Service Fund means a fund into which contributions from operators and/or other sources are paid for the purpose of providing ICT services to underserved areas, communities or individuals who cannot afford such services on their own, and in pursuit of universal service/access. Universal Service Obligations means the obligations put on licensed operators to make services available to all people or all areas, usually -6-