Information—9 of 2018 73 (h) the process to be followed by members of the public who wish to obtain information from the public agency or correct or delete personal information held by the public agency; and (i) such other information as may be prescribed by the Commission by notice in the Gazette, provided that the public agency is not required to make exempt matter available. Public agencies to designate information officers 36.—(1)  A public agency must, within 20 days from the application of this Act to that public agency, designate an employee of that public agency to be the information officer of that public agency to facilitate and process requests for access to information and correction and deletion of information. (2)  The information officer must— (a) promote, within the respective public agency, best practices in relation to— (i) the right of access to information, its importance and the role of the information officer in facilitating that right; (ii) the right to correct and delete information that is incorrect, inaccurate, incomplete or misleading; and (iii) record management and the archiving and disposal of records; (b) serve as a central contact for receiving applications under this Act; (c) assist persons seeking information or the correction or deletion of information under this Act; (d) receive complaints under this Act; and (e) carry out any other functions as set out in this Act or any other written law. PART 5— ACCOUNTABILITY AND TRANSPARENCY COMMISSION Functions and powers of the Commission 37.  The Commission has such power, authority, duty and function as prescribed in this Act. Guidelines and directions 38.—(1)  The Commission may from time to time issue guidelines and directions for the performance of the Commission’s functions and for the handling of requests for access to information. (2)  In addition to the powers and functions prescribed in this Act, the Commission is also responsible for— (a) publishing guidelines on minimum standards and best practices for public agencies to proactively publish information and make information publicly available;