Information—9 of 2018 64 Urgent requests 11.  Where the information requested in a request made under section 6 is strictly a matter of urgency concerning the life or liberty of a person, the particulars of the information specified in the request must, subject to this Act, be provided as soon as reasonably practicable from the receipt of the request and in the manner determined by the Commission. Division 2—Facilitation of request Public agency to provide assistance and information 12.—(1)  A public agency to which a request has been forwarded by the Commission under section 8 or 10 must— (a) render effective and timely assistance; (b) provide, where reasonably practicable, all the particulars of the information specified in the request; and (c) provide access to the information, as soon as reasonably practicable and within 20 days from the receipt of the request from the Commission, to the person who made the request under section 6. (2)  Notwithstanding subsection (1), a public agency may impose a charge for the expenses involved in making the requested information available. (3)  Pursuant to subsection (2), the public agency must notify the person who made the request of the charge required to be paid and the person must pay such charge in order to access the information. (4)  Any charge under subsection (2) must be reasonable and based on— (a) in the case of information contained in documents, the nature and estimated quantity of documents; (b) the estimated expenses involved in making the information available; (c) the estimated time for preparing the information; and (d) in the case of an urgent request under section 11, any expenses incurred pursuant to that urgent request. Forms of access 13.—(1)  Subject to subsection (2), any information which a public agency is directed under section 8 or 10 to make available to the person who has made the request may be made available in any of the following ways— (a) by giving the person a reasonable opportunity to inspect the information; (b) by giving the person a copy of the information; (c) in the case of information that is an article or material from which sounds or images are capable of being reproduced, by giving the person a copy of the article or material or by making arrangements for the person to hear those sounds or view those images; or