Regulatory Policy, Voice over Internet Protocol, Version 2.0, Issued 30 December 2009 5. Quality of Service (QoS) Any Licensee offering or marketing a VoIP Services as an alternative to any Alternative Voice Services offered by any Licensee, shall inform Users and potential Users of that VoIP Service, of any differences between the VoIP Service and any such Alternative Voice Services, as regards: a) b) c) d) e) f) g) h) i) 6. 7. service quality; latency; availability; voice quality; nature of operation; ease of use; price; any other matters that may impact on the decision of any User or potential User to access the VoIP Service as opposed to any Alternative Voice Services; and any other matter of which the TRA from time to time requires the Licensee to inform Users or potential Users. Network security 6.1 Licensees shall implement all appropriate security measures concerning their VoIP Networks and protect them from unauthorised or unlawful access. 6.2 The TRA may either itself conduct or authorise a third party to conduct, security audits on a Licensee’s VoIP Network and associated facilities, so as to ensure the security and integrity of that VoIP Network and associated facilities. Licensees shall provide access to the TRA or any third party appointed by the TRA to conduct these security audits, to its VoIP Network and associated facilities. 6.3 In respect of any VoIP Services and VoIP Networks over which those VoIP Services are provided, Licensees shall comply with all requirements of the State (or agencies of the State) as regards national security requirements or matters relating to the prevention or prosecution of crime. Effective Date This Policy shall be effective on the date of issue. 8. Revocation The TRA may revise, revoke, or reissue this Policy from time to time as it sees fit. Page 8 of 8