GLOSSARY Backbone A bulk data communication network Best Practice Practice that is available for use by other projects or for incorporation into the standard engineering process in order to improve development productivity or product quality. Database A collection of related data stored in one or more computerised files in a manner that can be accessed by users or computer programs via a database management system E-Governance The term used as a synonym to describe an IT driven system of governance that works better, costs less and is capable of serving the citizens‟ needs E-Government Use of information and communication technologies and the Internet to improve the delivery of services by government to its citizens and the business sector IT The term information technology includes computers, ancillary equipment, software and firmware (Hardware) and procedures, services and includes any equipment or Interconnected system or subsystem of equipment, which is used in the automatic acquisition, storage, manipulation, management, movement, control, display, switching, interchange, transmission or reception of data or information. IT Infrastructure Sum of IT related hardware, software, data telecommunication facilities, procedures and documentation. Plan A document that outlines how a requirements project's objectives will be accomplished and what is needed to accomplish it. Policy A document that provides guiding principle that sets an expectation of behaviour, actions, and deliverables. Requirement A measurable statement of intent or expression of need about something that the product or system must do, or a property that the product must have, or a constraint on the system Requirements Characteristics that identify the accomplishment levels needed to achieve specific objectives for a given set of conditions Stakeholder(s) Consists of all parties (people or systems) who will have a legitimate interest in the outcome of the project or is affected by its outcome 16