The Data Protection Bill, 2012 to information. (2) A person wishing to lodge a complaint under this Act shall do so orally or in writing addressed to the secretary or any other person as may be duly authorised by the Commission for that purpose. (3) The Commission shall develop mechanisms and procedures to deal with oral complaints and recording of oral complaints. (4) A complaint under subsection (1) shall contain such particulars as the Commission may prescribe. (5) The Commission may, notwithstanding subsection (1), commence an investigation on its own initiative. (6) Upon receipt of a complaint under subsection (1), the Commission may— (a) call for information or a report regarding such complaint from the agency within such reasonable time as may be specified by the Commission: Provided that (i) where the information or report is not received within the time stipulated by the Commission, the Commission may proceed to inquire into the complaint without the information or report; (ii) where, on receipt of the information or report, the Commission is satisfied either that no further action is required or that the required action has been initiated by the agency, the Commission shall, in writing, inform the complainant accordingly and take no further action; (b) without prejudice to paragraph (a), initiate such inquiry as it considers necessary, having regard to the nature of the complaint. Proceedings on complaints. 23. On the receipt of a complaint in terms of section 22, the Commission may take no action or, as the case may require, take no further action on any complaint if, in the opinion of the Commission — (a) the length of time that has elapsed between the date when 14