b. 3. In Arabic and English. All the information referred to in paragraph (1) of this Article must be documented by the service provider in the service contract and take the user’s consent according to what is issued by the Commission in this regard. 4. The service provider shall provide the user with a copy of the service contract upon completion of the information required under this Article and retain the contract in line with the period of retaining indicated in this document. 5. In the event of any dispute, the service provider shall bear the burden of proof of the user’s consent to the terms and conditions of a service contract relating to the dispute. Article 9 –Additional services, and the modifications of services and packages 1. Service providers must facilitate any procedures and easy communications means, including electronic and by telephone, that enable the user to request a modification or cancellation of any additional services or individual services included in a package of services provided to the user, or request to modify the basic package, and convert from postpaid to prepaid and vice versa, and not require users to submit such requests in person. 2. Service providers must document the user’s request for any service and take the user’s consent of the service’s applicable terms and conditions, including prices, according to what is issued by the Commission in this regard, and retaining it according to the period of retaining indicated in this document. 3. Service providers must provide users with a document that states the request type and the information mentioned above, in paragraph 2 of this Article, and the date and time the service provider executed the request. 4. The service provider must provide the user with a copy of the service contract when modifying the basic package, or when converting from a postpaid service to prepaid and vice versa. 5. The service provider may not automatically activate Internet service for usage outside packages without an activation request by the user. Article 10 – Validity and amendment of service contracts 1. Service contracts shall enter into force on the date of the commencement of service to the user. 2. Except as provided in this Article, no minimum duration shall be set for the service contract that is obligatory to the user, and if the service provider wishes to set a minimum, it must obtain the prior approval of the Commission, in line with the Commission’s regulatory provisions of the tariff approval procedures, provided that the mechanism for calculating the early cancellation fee is clarified, and the user consents to the minimum period of contract. 11