k. The cases in which usage restrictions apply; l. Any limitations or restrictions on usage that affect the use of the part of / entire service available or its quality; m. The necessary means for users to enable them to follow up their use of the services and control them continuously; n. Clarification of the mechanism for applying a settlement with the user, in case the service provider is unable to meet the quality standards approved by the Commission or as stipulated in the service contract, if applicable. 3. The service provider shall be obliged to ensure the transparency and clarity of the information advertised through all promotional or advertising channels of any packages or offers of its services, and if there are any restrictions, or terms of use, or obligations related to them, they should be mentioned in the advertisement, in a way that does not mislead the user, and the service provider must also use its own approved trademarks in these communication channels. Article 4 – Telemarketing 1. The service provider may not engage in telemarketing its services or products for purposes of sales to the user without the user’s prior consent, and subject to the service provider’s compliance with the following obligations: a. To contact the user only through the official communication channels of the service provider; b. To record the communications taking into account any record-retaining requirements; c. To verify the identity of the call recipient and that he is the owner of the number in question, or the identity of its statutory representative; d. At the beginning of the call, the service provider’s representative should disclose his name, the service provider he represents, the reason for the call, and verify whether the user wishes to continue the call or not; e. To clearly explain the offered service, its advantages and its associated obligations; f. To disclose, during the communication, the full price of any product or service that is the subject of the communication; g. To document any request for the offered service according to the mechanism for activating and modifying of additional services and packages, set forth in Article number (9) of this document; 7