Article 10 (1) The information holder shall be obliged to inform the public on the following: - the basic data to establish contact with the information holder, in particular: name, address, telephone number, fax number, e-mail address, and website address; - the manner of submitting a request for access to information; - the regulations regarding the competence of the information holder, related to the register of regulations published in the official gazette; - the proposed programs, programs, strategies, views, opinions, studies, and other similar documents related with the information holder’s competence; - all calls for bids within public procurement procedures, and the tender documentation specified by law; - information on its competencies determined by law; - the organization and costs of operation, of providing services to citizens in administrative procedures, and of its own activities; - the issuing of information bulletins and other forms of informing; - the website publishing of decisions, acts and measures affecting citizens’ life and work; and - other information that may stem from the information holder’s competence and operation. (2) Each information holder shall be bound to provide for free-of-charge access to information mentioned in paragraph (1) hereunder. Article 11 In order to provide for free access to information, the responsible person with the information holder shall be bound to provide to information requesters premises in which the latter may have insight to information requested, and officials in charge of information mediation shall be bound to assist information requesters in their requesting information in accordance with the present Law and with other laws. IV. THE PROCEDURE OF EXERCISING THE RIGHT TO FREE ACCESS TO INFORMATION 1. Oral or written requests Article 12 (1) The requester may request access to information in oral, written or electronic forms. (2) Each requester shall, on the basis of its request, have the right to access information maintained by the information holder, in particular by means of insight, transcript, photocopy or an electronic record. 2. Oral request Article 13