Upon receiving valid request for information, the state agency responsible for providing information shall notify the requester about duration, location and forms of information provision, the actual cost for printing, copying, capturing, and sending information through postal services, faxes (if any) and methods of payment; execute information provision in the orders and procedures prescribed in this Chapter. Article 28. Refusal of information provision 1. The state agencies shall refuse to provide information in the following cases: a) Information mentioned in Article 6; information not meeting the requirements as prescribed in Article 7 of this Law; b) Information subject to publication as regulated in Article 17 of this Law, except for cases regulated in the provision of Item 1 of Article 23 of this Law; c) The requested agency is not responsible for providing the requested information; d) Information has been provided twice (02) to the persons requesting for information, unless they have plausible reasons; đ) The amount of requested information exceeds the ability of the requested agencies or affects the normal operation of the agencies; e) Person requesting for information does not pay the actual cost for printing, copying, capturing, and sending information through postal services, faxes. 2. The requested agencies shall be responsible for sending written notices on refusal of information provision to the information requester, with reasons for refusal being specified. Section 2 Orders and procedures for provision of requested information Article 29. Orders and procedures for the state agencies to directly provide requested information at their head offices 1. For simple, available information which can be provided immediately, information requester shall read, see, listen, take notes, copy, and capture information or request to be provided immediately for with copies, capturing of such documents. 2. For complex, not available information which should be gathered from other departments of that agency or the information that needs to be reviewed by other agencies, organizations, units, the requested agency shall, within 10 working days from the date of receipt of a valid request, notify information requester to come to their office to read, see, listen, take notes, copy, capture or receive a copy, photocopy of documents or issue notice of refusal of providing information. If the requested agency need more time to review, search, collect, copy, resolve the request for information, the time limit may be extended for a maximum of 10 working days. The requested agency shall inform the requester of the extension on deadline for providing information. Article 30. Orders and procedures for providing requested information via internet 1. Information shall be provided via internet when it meets the following conditions: a) Requested information are available in electronic forms and can be transmitted via the internet; b) The state agency meets the technical requirements to provide information via internet. 2. Information shall be provided via internet by these following methods: a) Send attachments via email; 10