2. Information related to business confidentiality, privacy, personal secrets, family secrets that is eligible to provide under the provisions of Article 7 of this Law. 3. Information related to the life, activities, manufacture and business of the information requester, not falling under the provision of Article 17 of this Law and Item 2 of this Article. Article 24. Forms of requesting for information 1. The information requester shall make request in the following forms: a) Come in person or authorize other person to go to the offices of the state agencies to make request. The person in charge of receiving request shall be responsible for instructing the information requester to fill out information in the Request Form as prescribed in clause 2 of this Article. If the requester is illiterate or disabled and cannot write, the person in charge of receiving request shall fill out the Request Form. b) Submit written requests to the head offices of the agencies providing information via postal services, internet, and faxes. 2. The Request Form shall be written in Vietnamese and include main content as follows: a) Names, addresses, identification numbers or passport numbers of the information requesters; fax numbers, telephone numbers, emails (if any); b) Requested information, with name of the documents, records, files being specified; c) Form of providing information; d) Reasons for requesting for information and purposes of using information. 3. A written consent of the concerned individuals or organizations shall be attached if the requested information falls under the provision of Items 1 and 2 of Article 7 of this Law. 4. The Government shall determines the template of the Request Form. Article 25. Forms of providing information upon request 1. Requested information shall be provided in one of the following forms: a) Directly at head offices of the agencies; b) Via websites, postal services, faxes. 2. The state agencies receiving request shall be responsible for providing information in forms that are as requested and suitable with nature of the requested information and the agencies’ capacity, unless otherwise regulated by the other laws. Article 26. Receipt of request for information 1. The state agencies shall be responsible for receiving and recording requests in tracking book. 2. In case the contents specified in Item 2 of Article 24 of this Law in Request Form is inadequate and unclear, the agency receiving request shall be responsible for instructing the requester to supplement information. 3. The state agency receiving request shall be responsible for announcing and guiding the requester to go to the competent agency if they themselves are not responsible for providing the requested information. Article 27. Handling request for information 9