Article 122 The General Secretariat may issue regulations, rules, orders and notices related to dispute resolution.     Article 123 Where Service Providers have been unable to agree on the resolution of a matter following reasonable efforts to reach an amicable settlement, one or more service providers may apply to the General Secretariat for assistance in resolving the dispute, and the General Secretariat may take any of the following measures:   1.      Assign members of its staff or an expert consultant to attempt to resolve the dispute. 2.      Issue a decision to resolve the dispute, which decision shall be binding. 3.      Take any other action it deems appropriate. 4.      Direct the parties to refer the dispute to a competent Court.     Article 124 Where a customer other than a service provider has a dispute with a service provider that the parties have been unable to resolve among themselves by means of the service provider’s customer complaint process approved by the General Secretariat, either party may request the assistance of the General Secretariat to resolve the dispute, and the General Secretariat may take any of the following measures:   1.      Assign members of its staff or an expert consultant to attempt to resolve the dispute. 2.      Issue a decision to resolve the dispute, which decision shall be binding. 3.      Take such other action it deems appropriate. 4.      Direct the parties to refer the dispute to a competent Court.   Article 125 Parties to a dispute may refer it to private mediation or arbitration and all costs arising therefrom, including any travel or other expenses incurred by the General Secretariat in connection with any assistance in resolving the dispute, shall be paid by the parties to the dispute.