complaints received during the period and the manner in which they were addressed. 41. Approval of Complaints Handling Procedure (1) every broadcaster shall, prior to the commencement of broadcasting services submit its Complaints Handling Procedure to the Commission for approval. (2) In the event that the Commission does not approve the complaints handling procedure submitted under paragraph (1), in part or in whole— (a) the Commission shall specify the remedial measures the broadcaster should take in order to satisfy the Commission’s requirements; and (b) the broadcaster shall within thirty days of being notified of the disapproval, resubmit the revised complaints handling procedure for reconsideration by the Commission: Provided that in the interim, the Commission may require the broadcaster to handle any complaints submitted during that period in accordance with the procedure determined by the Commission. (3) A broadcaster shall, after approval, publish its Complaints Handling Procedure and avail it to any person who reasonably requests. 42. Escalating Complaints to the Commission. (1) Where any person alleges that he has exhausted the broadcasters’ complaints handling procedure and is not satisfied with the remedy offered or action taken, he may appeal to the Commission and such appeal shall be dealt with in accordance with the Dispute Resolution Regulations or such procedures as may be prescribed by the Commission from time to time: Provided that the Commission may, on its own motion, investigate a matter where in its view a broadcaster has breached the provisions of the Act, Regulations or the Programme Code. (2) A broadcaster or the Commission shall not entertain a complaint or dispute lodged pursuant to a broadcast after ninety days from the date when the material complained of was broadcast;