Article 10. Conditions of Providing Information 1. Providing information or its copy from state and local self-government bodies is realized according to the Government Regulation of the Republic of Armenia. 2. The payment defined in the 1st clause of the current Article is not paid in the following cases: a) response to oral inquiries; b) for up to 10 pages of printed or copied information; c) for information via e-mail (internet); d) responding the written information inquiries mentioned in the 2nd clause of the Article 7; e) providing information about the changes of the deadline in the cases foreseen by the 7c sub clause and 10th clause of the Article 9; f) declining the information request. 3. The organizations of public importance decide themselves the cost to be paid for information, which can not exceed the costs of providing that information. 4. Body or organization that has provided untruthful or incomplete information shall provide corrected information free of charge, as defined by this law, upon the written inquiry of the receiving party. Article 11. Grounds and Procedure to Decline Information Request 1. Information request is declined according to the grounds mentioned in the Article 8 of the following law or in case the relevant payment is not made. 2. The information holder can decline the oral inquiry, if at the given moment this interferes with the main responsibilities of the information holder, with the exception of cases foreseen by the 2nd clause of the Article 7. 3. In case of declining a written information request, information holder inform the applicant about it within 5 days in a written form, by mentioning the ground for the refusal (relevant norm of the law), time frame within which the decision of refusal was made, as well as the relevant appealing procedure. 4. The decision not to provide information can be appealed either in the state government body defined by Legislation or in the court. Article 12. Responsibilities of Information Holders in the Sphere of Insuring Free Access to Information As defined by the law, information holders are responsible to: a) ensure information access and publicity; b) record, categorize and maintain information possessed; c) provide truthful and complete information (possessed by them) to the person seeking information; d) define their procedures of providing oral and/or written information; e) appoint an official responsible for information freedom.