information necessary for the persons making requests for information, the location of the information and the most suitable methods of access thereto. (3) An official or employee of a holder of information who is not competent to comply with a request for information is required promptly to send the person making the request for information to an official or employee who has the corresponding competence, or promptly to communicate the request for information in writing to the specified official or employee. (4) If a request for information does not indicate the method or the information which the person making the request for information is requesting, the holder of information shall promptly contact the person making the request for information in order to specify the request for information. § 16. Registration of requests for information (1) A holder of information shall register a request for information on the date of receipt thereof or not later than on the working day following receipt. (2) Information specified in subsection 14 (1) of this Act which is submitted by a person making a request for information and information concerning an employee or structural unit responsible for complying with the request for information and the due date for complying with the request for information shall be entered in the document register of a holder of information provided for in § 11 of this Act. (3) A request for information need not be registered if: 1) it is anonymous; 2) it is made orally or electronically and is promptly complied with. [RT I 2007, 12, 66 - entry into force 01.01.2008] Division 2 Compliance with Requests for Information and Refusal to Comply with Requests for Information § 17. Manner of compliance with requests for information (1) A holder of information shall comply with a request for information in the manner requested by the person making the request for information and shall release the information: 1) digitally to a transferable data medium or to an electronic mail address set out in the request for information; 2) as a copy or transcript of the document on paper either directly to the person making the request for information or to his or her postal address; 3) by fax; 4) orally; 5) for access at the holder of information; 6) in any other manner, taking into account the type of medium. (2) A holder of information may refuse to comply with a request for information in a desired manner if: 1) there are no technical means therefor; 2) the type of medium does not enable compliance; 3) oral communication of the information would excessively hinder performance of the main duties of the holder of information due to the time this would take. (3) At the request of a person making a request for information, a holder of information shall release copies of documents on paper if the type of medium and the contact details of the person making the request for information enable this and if the information has not been disclosed.