Article 19: Universal Service Obligation The Licensee shall comply with the Universal Service/access obligations as may be provided for under applicable laws and regulations. Article 20 : Human Resource Development a) The Licensee shall submit to the Authority the Human Resource Development Plan outlining strategies towards empowerment of its local staff. b) The Licensee shall annually submit the Authority the report of implementation of the Human Resource Development Plan. c) The Licensee shall facilitate participation of its technical staff in training within or outside the Republic of Rwanda. Article 21: Liability for Damages a) A Licensee who is declared as an operator with dominant market power with obligation that deliberately or through negligence violates the provisions of its license in relation to its obligations imposed by virtue of the operation of these regulations for terrestrial digital broadcast shall be liable to pay damages as compensation to the affected licensed operator. b) Compensation for damage consists of compensation for costs, the price difference and other direct financial losses caused by the concerned licensees’ activities referred to above. c) The Regulatory Authority can consider adjusting damages to be paid as compensation if the sum is found to be an unreasonable burden having regard to the nature of the offence, the extent of the damage, the circumstances of the concerned licensees and other factors. d) Subject to an act of force majeure, the right to compensation expires if the action for payment of damages is not brought within one year from the date on which the concerned licensee received or should have received the information on the occurrence of the violation. e) In handling an action for damage, the competent Court may request for the professional opinion of the Regulatory Authority on the matter. Page 13 of 14