Electronic and Postal Communications (Quality of Service) G.N. No. 416 (contd) ________ SIXTH SCHEDULE ________ (Made under Regulations 13) ________ QUALITY OF SERVICE PARAMETERS FOR CONTENT SERVICES S/N 1 2 3 4 1 2 1 2 1 Parameter Description Target Value Service Availability/Reliability Redunduncy facility for studio and transmitter Changeover to alternative studio/transmitter Changeover of presenters for succeeding programs Colour bar for television or signal tune for radio in case of failure 100% ≤ 5 minutes ≤ 30 seconds ≤ 3 minutes Fault repair time Maximum allowable outage time (service shall be restored with apology) Maximum allowable time to attend faulty customer premises equipment (including STB, Antenna and smart card). **This applies to subscription services only) Service Quality Broadcasting seamless original program of correspondent(s) live or recorded reports Accoustically treated studio ≤ 24 Hrs 100% 100% Complaints Resolution Complaints resolution time effective the date from complaint received by the content service provider Dar es Salaam 29th December, 2011 ≤ 5 minutes ≤ 24 Hrs MAKAME M. MBARAWA Minister for Communication, Science and Technology 22