3. In relation to the continuation of the term, the public institution or its sector, without delay, at latest within eight (8) other working days, will notify the applicant about the progress and reasons that have caused the delay of the term. Article 9 Application for review of the issue 1. The application for review of the issue shall be handled within seven (7) days from registration of the application for review of the issue. 2. The request for review shall be decided by the superior of competent public institution of Republic of Kosovo. 3. The public institution shall grant access to the document requested, or in a written reply, state the reasons for the total or partial refusal. 4. In the event of a total or partial refusal of the application for review of the issue, the public institution shall inform the applicant with a decision in writing. Article 10 Failure by the public institution to reply Refusal of the application of the applicant as well as the failure by the public authority to reply within the prescribed period of time shall be considered as a negative reply and shall entitle the applicant to initiate the procedure before the Ombudsperson Institution, other public institutions, competent court, in accordance with the Law into force. Article 11 Types of access to official documents 1. Where access to a document is granted, the applicant shall have the right to choose whether he or she will consult the original or a copy, or whether he or she will receive a copy of the document in any available form or format at his or her choice. 2. If a restriction applies to some of the information on a document, the public institution shall grant access to the rest of information contained therein. 3. If the complete or partial document is required once or more times before, by the same applicant, if the institution has the evidence that the public institution or the official document is misused by the applicant before, if the partial or complete version of the document is misleading or incomprehensible in meaning, then the public institution, upon the legal procedure, may contest the access to information or document, respectively may refuse its grant in whole or a respective part of it. 6