Broadband Wireless Access (BWA) technologies. 10 3. The service providers are required to monitor the bandwidth utilization during Time Consistent Busy Hours (TCBH) for all network link(s)/route. ISPs/ Service Providers shall report to RURA the bandwidth utilization (loading) of all the upstream links going to International Gateway Service Provider/ IX with a traffic monitoring tool. However, for local links/intra-network links the service provider need to report, only, exceptions having loading more than 80%. In case there is more than one link, then the average utilization of all the route links should not exceed 90% of loading level for a period of at least three months. The broadband service provider is required to make provision for additional bandwidth if the bandwidth utilization of the network links exceeds the 90% loading level for a period of at least three months. Average utilization of bandwidth in a route means utilization of bandwidth capacity on all the links of the route. Measurement Methodology for Link Bandwidth Utilization/Throughput: In terms of field monitoring, RURA will require the broadband access service providers to consolidate the monitored traffic charts for the various transmission points within the broadband network and submit them to Agency for verification of the accuracy and consistency of the QoS performance reported. As a further check, Agency would also require the broadband access provider to submit information on the ratio of bandwidth to users. This ratio would serve as an additional guide to indicate whether the bandwidth purchased by the broadband access service providers is overloaded. (c) Broadband Connection Speed (download): 1. The “bandwidth utilization between the user and the nearest serving ISP node during download shall not be less than 80% of the subscribed level. The Broadband has been defined as “an always on data connection that has the capability of the minimum download speed of 256 kbps to an individual subscriber from the Point of Presence (POP) of the service provider where multiple such individual broadband connections are aggregated”. In order to facilitate measurement of download speed from ISP node by the user independently, a measurement facility is needed at each Point Of Presence. However, it would be difficult for the Broadband service provider to install the measurement facility in each Point Of Presence to facilitate the user to test independently the download speed. Therefore, service providers can install the facility at a central location or at an ISP Node. The measurement in this way shall include the intra-network links and loading of intra-network links may affect the speed measurement sometime. Therefore, keeping the reasonable loading level in intra-network links up to ISP Node, the benchmark has been prescribed that service providers shall ensure the speed of Broadband connection is >80% of the subscribed speed. 2. Measurement of Broadband Connection Speed (download): The parameter can be measured on a sample basis by the user and service provider. The service providers need to install download speed measurement software in the Server at ISP Node to facilitate the user to measure independently the download connection speed through a web link. The facility shall be made available and the required procedure & information to facilitate such testing by Rwanda Utilities Regulatory Agency