relation to customer satisfaction; (b) speed, reliability and security of the service; (c) accessibility to and affordability of universal postal services; and (d) the evolution in technological, economic and social environment. (3) The provision of universal postal services shall be the responsibility of the public postal licensee. (4) Notwithstanding paragraph (3) the Commission may require a licensee for unreserved postal services to provide any or universal postal services. (5) The public postal licensee may provide universal postal services through a contract, an agency or a franchise and Commission shall not require such agent or franchisee to hold a license under the Act. (6) The public postal licensee shall notify the Commission of any contract, agency or franchise entered into under paragraph (5). (7) The public postal licensee shall not suspend the provision of basic postal service except in case of a force majeure event including, among others, an act of God, fire, flood, explosion, war, strike, embargo, government regulation, civil or military authority. (8) To the extent necessary to ensure the maintenance of universal service, the Commission may continue to reserve services for public postal licensees. (9) A licensee who contravenes this regulation commits an offence and is liable on conviction fine of three hundred thousand shillings for every month or part thereof during which such failure continues. 16. Extra-Territorial Offices of Exchange (ETOEs). (1) A foreign postal licensee shall not establish an Extra-Territorial Office of Exchange in Kenya or use the Universal Postal Union system, without the consent of the Commission. (2) Postal articles originating from a foreign country shall be considered to be commercial cargo upon arrival in Kenya and shall be subject to customs clearance