TELECOMMUNICATIONS LICENSING DIRECTIVE WHEREAS a legal framework for licensing that will allow for an effective and efficient licensing process is necessary for the operation of Telecommunications systems, infrastructures, and Telecommunications Services; UNDERSTANDING the requirement to formulate a framework that allows the Authority to supervise Telecommunications Operators and modify, renew, suspend, and revoke licenses; RECOGNIZING the importance of distinguishing between the various types of licenses, including class and individual licenses, and the terms and conditions that accompany them; NOW, THERFORE, the Authority hereby issues Telecommunications Licensing Directive in accordance with Ethiopian Communication Service Proclamation No.1148/2019, Articles 6(2), 6(7), 20(2), 20(4), and 52(4). PART ONE GENERAL 1. Short Title This Directive may be cited as “Telecommunications Licensing Directive No. 792/2021” 2. Definitions 1148/2019. In this Directive, unless the context otherwise requires: 1) “Applicant” means a person who applies to the Authority to obtain a License. 2) “Authority” shall mean the Ethiopian Communications Authority established under Article 3 of the Proclamation. 3) “Call Center Service License” means a License issued by the Authority for the provision of receiving or transmitting enquiries by telephone, web or email to be outsourced to other service centers for customer interaction with third party agencies. 4) “Class License” means a License that authorizes any Person that complies with the basic terms and conditions of the authorization to provide a telecommunications service and/or use frequencies without the need for an Individual License. 5) “Data Center Service Provider License” means a License issued by the Authority for the provision of services and facility-related components or activities that support the implementation, maintenance, operation, and leasing of a data center, which is an environment that provides processing, storage, networking, management and the distribution of data. 6) “Electronic Governance Services” means any service rendered by government institutions within a closed user domain in order to better deliver electronic services within their mandates; services including but not limited to governance, social services, including agriculture, education, and health. 7) “Fixed Network” means all wired networks that are used for voice, data, and broadband communications. 8) “Global Mobile Personal Communications by a Satellite Service (GMPCS) License” means a landing right authorization issued by the Authority for the 1