Section 11.1 Request for Information Re-use (1) An application for the re-use of existing information at the disposal of an institution shall be drawn up in writing in accordance with documentation requirements specified for the relevant information group. (2) In addition in the application shall be indicated that the information is requested for the purpose of re-use, and the goods or services for the formation of which the requested information is necessary. [5 October 2006] Section 11.2 Manner of Providing Requested Information (1) Requested information shall be provided orally, in writing or, if it is possible, by utilising electronic means of communications. Restricted access information shall be provided in writing. (2) In providing requested information, an institution shall as far as possible take into account the manner of receiving the information indicated by the applicant, especially taking care of persons with sight or hearing disturbances. (3) An institution may refuse to fulfil an information request or the fulfilment conditions thereof if the information request or the fulfilment conditions thereof are not commensurate with the resources at the disposal of the institution, to wit, as a result of the fulfilment of the information request or the fulfilment conditions thereof the work of the institution or the rights of another person are threatened. (4) An institution may invite a private person to the institution and at a time acceptable to both sides acquaint the private person with the requested information at the institution if the requested information is incommensurably large or the provision of the information outside the institution is not possible due to the conditions of storage of the information. [22 December 2005; 5 October 2006] Section 12. Refusing Requested Information and Procedures by which a Statement is Provided regarding the Requested Information [22 December 2005] (1) If an institution refuses to provide information which has been requested in writing, it shall specify in its written refusal on what grounds the request has been, wholly or in part, refused, and where and within what time period this refusal may be appealed.