management agencies, and settlement of customers’ complaints about the service provision according to regulations of the Ministry of Information and Communications; 3. To establish websites about the provision of online game services, fully showing the following information: a/ Classification of electronic games by players’ ages; b/ Rules of each electronic game; c/ Regulations on the management of information and activities of electronic games; d/ Rules for settling complaints and disputes between players and the enterprise and among players. 4. To take measures for limiting negative impacts of games provided, including: a/ Providing information about the approval of the contents and scenarios (of G1 games) or announcements (of G2, G3 and G4 games) in the advertisement programs, on the website of the enterprise, and in every game, including the name, classification by age, and recommendations about unexpected impacts on the physical and mental health that the games may have on players; b/ Registering personal information of players of G1 games; taking measures for restricting playing hours for children and players under 18 years of age as guided by the Ministry of Information and Communications. 5. To ensure legitimate interests of players in accordance with the announced rules of electronic games; to take responsibility for charge rates, service quality and information safety; to settle complaints and disputes between players and the enterprise, and among players; 6. To comply with regulations of the Ministry of Information and Communications on virtual items (graphic images of items or characters following certain rules established by the electronic game producers) and bonus scores (the form of bonus equivalent to the way of scoring received by players of the online game); 7. The suspension of the provision of online game services must be announced on the website of the games at least 90 days before the intended suspension date; to take measures for ensuring interests of players; to send written reports on these contents to the Ministry of Information and Communications 15 days before the official suspension date;