Regulatory Policy, Voice over Internet Protocol, Version 2.0, Issued 30 December 2009  is a Telecommunication Network situated in one or more places outside of the State, which is operated for the purposes of providing Telecommunication Services to Users for a fee. Regulatory Framework The regulatory policies, regulations, instructions, orders, resolutions, procedures, guidelines, directions, directives, determinations or such other regulatory instruments as may be made or amended by the TRA from time to time. TRA The General Authority for Regulating the Telecommunication Sector in United Arab Emirates established pursuant to Article (6) of the Law. User In respect of a Telecommunication Service, the individual or entity which uses or has access to that service. VoIP Network A Public Telecommunication Network over which VoIP Services are provided. VoIP Service(s) All of the services and technologies that allow the transmitting, receiving, delivering and routing of voice telecommunications by means of Internet Protocol (IP). VoIP Deployment Guidelines Any regulatory instrument issued by the TRA in relation to or dealing with the practical application of this Policy, including amongst other matters, describing the deployment and use of VoIP Services in various circumstances through the discussion of various theoretical call-cases and call scenarios. 3. General Provisions 3.1 Subject to paragraph 3.3 below, to the extent that the provision of VoIP Services requires a person to engage in or conduct a Regulated Activity in the State, that person will need to have been issued with a Licence to do so, in accordance with the Law. At present there are two Licensees which are legally entitled to engage in or conduct Regulated Activities in the State. It is not the TRA’s present intention to issue any further Licences that would allow the holders of such Licences to provide VoIP Services. 3.2 Where a Licensee believes that a VoIP Service is being provided by a person not licensed to do so under the Law, over a Public Telecommunication Network operated by that Licensee, that Licensee will be entitled to block that VoIP Service, unless instructed by the TRA to do otherwise. Page 6 of 8

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