3. In addition to obligations, listed under paragraph (2) above, the heads of central executive bodies (except for the Ministry of Defense of the Republic of Kazakhstan), a designated body on state service and anti-corruption issues, akims and heads of national highest educational institutions are obliged to report to population about the work performed. Article 10. Means to provide access to information Access to information is provided through the following means: 1) providing information upon request; 2) placement of information in offices occupied by information holders and other places designated for this purpose; Paragraph 3 comes into force on 1 January 2017 3) providing access to the meetings of the collegiums of state bodies in accordance with the legislation of the Republic of Kazakhstan and an online stream on the internet of open sittings of Chambers of Parliament of the Republic of Kazakhstan, including joint sessions, of local representative bodies of oblast, city of republic significance, capital and collegiums of state bodies that take place at the end of the year; 4) listening and discussing reports of the heads of central executive bodies (except for the Ministry of Defense of the Republic of Kazakhstan), designated organ on state service and anticorruption issues, akims and heads of national highest educational institutions; 5) distributing information in mass media; 6) placement of information on an internet site of an information holder; 7) placement of information on appropriate components of the “electronic government” web portal; 8) other means not prohibited by law of the Republic of Kazakhstan. Article 11. Providing information upon a request 1. Information upon a request is provided free of charge. 2. Any information can be provided upon a request, except for information with limited access. 3. A request has to be addressed to an information holder, whose competence includes providing requested information. A request can be made in an oral or written form, including electronically. 4. An information user can address his/her oral request in person or by phone. A response to an oral request may contain following information: 1) a working schedule of an information holder; 2) postal and electronic addresses and/or internet sites, telephone numbers of call centers of information holders, their structural departments, territorial bodies and their subordinate organizations, and also information about their heads; 3) an order of reception for individuals and representatives of legal entities; 4) an order of considering applications, requests and appeals by individuals and legal entities; 5) an order of rendering state services; 6) schedules of court hearings; 7) information about the date and the place of conducting open competition trades (auctions, tenders); 8) time and place of an assembly of a local community and questions to be discussed; 9) information about mass media outlets, which were founded by an information holder (if available);