2. If access to the information is granted, either in whole or in part, the competent authority shall notify the requester in writing thereof. This notice shall: a. inform the requester that the information is available for access in person at the premises of the competent authority; and b) inform the requester whether duplication is possible, the cost of the duplication, and that the duplication shall be provided to the requester upon payment. Where the duplication of the information is unusually complex or time-consuming, the duplication shall be provided to the requester at a time mutually acceptable to the requester and the competent authority; and/or c. include duplication of the requested information where it can be supplied at no cost as provided for under Article 16. 1. If access to the information is denied, either in whole or in part, the competent authority shall notify the requester in writing thereof. This notice shall: a. include the legal grounds for the exempt status of the information including the Articles of the Act being relied upon, and all material issues relevant to the decision including public interest factors taken into account; and b. inform the requester of the availability of appeal, the specific body to whom the appeal should be addressed including the necessary contact information, and the deadline for and cost of filing an appeal. The notice shall also inform the requester of his or her right to apply to the Ombudsman, and shall include the necessary contact information. 4. Notices referred to in subsections (2) and (3) shall be sent out as soon as possible and no later than 15 days from receipt of the request. For requests that necessitate processing under Articles 7 and/or 9(3), this 15 day time period shall be correspondingly extended by the time limits provided for in those Articles. The requester shall immediately be notified in writing of all extensions including the reasons for the extensions. Article 15 Language of Access 1. Access to information shall be provided in one of the official languages in Bosnia and Herzegovina and, where possible and reasonable to do so, in the original language if different than one of the official languages. 2. A competent authority shall not be obliged to translate the requested information from one of the official languages in Bosnia and Herzegovina into another.