10 Official Information (2) The official information requested shall be specified with due particularity in the request. (3) If the person making the request asks that his request be treated as urgent, he shall give his reasons for seeking the information urgently. 12. Assistance – It is the duty of every Ministry, Minister of the Crown, and organisation to give reasonable assistance to a person, who (a) wishes to make a request in accordance with section 11 of this Act; or (b) in making a request under section 11 of this Act, has not made that request in accordance with that section; or (c) has not made his or her request to the appropriate Ministry or Minister of the Crown or organisation, to make a request in a manner that is in accordance with that section or to direct his or her request to the appropriate Ministry or Minister of the Crown or organisation. 13. Transfer of requests – Where – (a) a request in accordance with section 11 of this Act is made to a Ministry or Minister of the Crown or organisation; and (b) the information to which the request relates – (i) is not held by the Ministry or Minister of the Crown or organisation but is believed by the person dealing with the request to be held by another Ministry or Minister of the Crown or organisation; or (ii) is believed by the person dealing with the request to be more closely connected with the functions of another Ministry or Minister of the Crown or organisation, the Ministry or Minister of the Crown or organisation to which the request is made shall promptly, and in any case not later than 10 working days after the day on which the request is received, transfer the request to the other Ministry or Minister of the Crown or organisation, and inform the person making the request accordingly. 14. Decisions on requests – (1) Subject to this Act, the Ministry or Minister of the Crown or organisation to whom a request is made in accordance with section 11 or is transferred in accordance with section 13 of this Act shall, as soon as reasonably practicable, and in any case not later than 20 working days after the day on which the request is received by that Ministry or Minister of the Crown or organisation, (a) decide whether the request is to be granted and, if it is to be granted, in what manner and for what charge (if any); and (b) give or post to the person who made the request, notice of the decision on the request. (2) Every Ministry or Minister of the Crown or organisation (including an organisation whose activities are funded in whole or in part by another person) may charge for the supply of official information under this Act.