4. Where this document requires the execution of any written action, this can be executed electronically or automatically through automated systems, taking into account the acts, regulations and decisions regulating etransactions and any other statute issued by the Commission in this regard. 5. The provisions of this document shall be without prejudice to the rights of users and the obligations of service providers under any other Commission statute, and any regulations applied in the Kingdom. PART 2 – GENERAL OBLIGATIONS OF SERVICE PROVIDERS Article 3 – Accuracy, accessibility and transparency of information 1. Service providers must at all times provide across all their sales outlets, on their website, or any other channels used by them, clear, up-to-date and full information on their retail tariffs, which must be fully consistent with those offered in their service contracts with users. This information must be also consistent with the one provided to the Commission by the service provider whether in the process of notification or approval. 2. Service providers must provide clear and transparent information on the terms and conditions of any service packages they advertise or offer including, at least, the following: a. Clarifications about the method of subscription and cancellation of the service(s); b. Information about the outlets providing its services; c. The types of calls available in the package, for example, on-net or off-net, domestic or international, and whether these are limited to a particular contact group; d. The number of minutes granted for each type of call available in the package; e. Types of calls excluded from the package; f. The mechanism of dealing with the minutes, data amount, or the remaining balance in the package, and the availability or relaying or benefiting from them in the future; g. Validity or expiry of the balance, and the mechanism to determine the validity; h. Explanation of the number of minutes and/or the amount of data, and how to use the balance during or outside peak periods (in case there is a difference); i. Penalty conditions, if any; j. How to provide the service in case of the implementation of restrictions on use in terms of quality and availability of the service; 6