Article 126 Service providers shall be subject to the dispute resolution processes defined or initiated by the General Secretariat pursuant to the Law and this By-Law or any other applicable laws, regulations or procedural rules. Service providers shall also be subject to any customer complaint procedures established or approved by the General Secretariat.   Chapter Thirteen Provision of Information Article 127 The General Secretariat may require service providers or others to provide it with information that it deems necessary for the exercise of its powers or that enables it to perform its functions   Article 128 Such information shall be provided in the format specified by the Information Request and may include, but not be limited to, data that must be calculated or compiled by the recipient of the Information Request and original paper-based documents and information stored in digital electronic format.   Article 129 1. The Information Request shall specify the data that is required, identify the proceeding and purpose for which the data is being collected, and indicate the time period within which the information must be supplied to the General Secretariat. 2. The General Secretariat may extend the deadline for the submission of all or part of the information requested if the recipient of the Information Request provides a convincing written justification at least five (5) working days before the date on which the information is due.   Article 130 The General Secretariat shall take into consideration a request made by the recipient of the Information