(b) establish a permanent registered office in Pakistan with a physical address preferable located in Islamabad, within nine months of the coming into force of these rules; (c) appoint a focal person based in Pakistan for coordination with Authority to ensure compliance of its orders or directions made in accordance with provisions of Act or rules, and to receive any notices on behalf of Service Provider or Social Media Company in Pakistan within three months of the coming into force of these rules; and (d) Subject to the promulgation of Data Protection Law, establish one or more database servers in Pakistan within eighteen months of coming into force of these Rules to record and store data and Online Content, within the territorial boundaries of Pakistan for citizen data privacy. (6) The Service Provider and the Social Media Company shall not knowingly participate in any act which has the potential of contravening any provisions of the Act, or these rules or any other law for the time being enforced. (7) The Service Provider and the Social Media Company shall provide to the Investigation Agency designated or established under section 29 of the Act, any information or data or content or sub-content contained in any information system owned or managed or run by the respective Service Provider or Social Media Company, in decrypted, readable and comprehensible format or plain version in accordance with the provision of the Act. Explanation. Subject to justifiable technical limitations, the information to be provided may include subscriber information, traffic data, content data and any other information or data. (8) The Service Provider and Social Media Company shall publish on its Online Systems, the name of grievance-officer and his contact detail as well as mechanism by which User or any Complainant who suffers as result of access or usage of Online System by any Person can notify their complaints against such offences. The grievance-officer shall expeditiously access and redress the complaints within a reasonable time of the receipt of the complaint. (9) A Service Provider and the Social Media Company shall deploy mechanisms to ensure prevention of uploading and live streaming through Online Systems in Pakistan of any Online Content particularly regarding Online Content related to terrorism, extremism, hate speech, pornographic, incitement to violence and detrimental to national security. (10) In case the Service Provider or the Social Media Company fails to abide by the Act or these Rules or any direction issued by the Authority in pursuance of these Rules, then the Authority, may after giving notice or opportunity of showing cause, impose a penalty up to rupees five hundred million. 10. Circumstances Not to Entertain Complaints / Applications.- The Authority shall not entertain complaints for removal or blocking of Online Content where:-