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complaints
Data Protection
No. 3
Part IX—cOMPLaInts
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44. (1) a data subject who is aggrieved by any action or
inaction of a data controller or data processor may lodge a
complaint, in writing, with the authority.
(2) where a parent or legal guardian of a data subject who is a
child or any other natural person lacking legal capacity believes that
a right of the data subject under this act has been violated, the
parent or legal guardian may lodge a complaint, in writing, with the
authority.
(3) the authority shall investigate any complaint received under
subsection (1) or (2) if—
(a) the complaint is lodged within ninety days of the action or
inaction on which the complaint is based; and
(b) the complaint is not frivolous or vexatious.
(4) the authority may, on its own initiative, investigate any
matter where the authority has reasonable grounds to believe that a
data controller or data processor has contravened, or is likely to
contravene, this act.
(5) the authority may, for purposes of an investigation under this
section, order any person to—
(a) attend at a specific time and place for the purpose of being
examined orally, in relation to the complaint;
(b) produce any document, record or article, which the person
is not prevented by any other written law from disclosing, as may
be required with respect to any matter relevant to the
investigation; or
(c) furnish a statement, in writing, made under oath setting out
any information which may be required.
(6) where material to which an investigation relates consists of
information stored in any mechanical or electronic device, the
authority may require the person in the custody of the information
to produce, or give the authority access to, the information in a
legible, structured and commonly used and machine-readable
format.
(7) the authority shall, within thirty days of completing any
investigation conducted under this section, communicate the results
of the investigation to—
(a) where the investigation was based on a complaint received
by the authority, the person who lodged the complaint and the