3.0 The Complaints Bureau 3.1 The Complaints Bureau shall : (a) Consider and deal with complaints relating to content as provided for in the Code; (b) Investigate any Content which is considered to be in breach of the Code without there necessarily having been a complaint; (c) Rule on any dispute arising between members of the Forum or between a member and a non-member; and (d) Interpret provisions of the Code when the need arises or a request is made. 3.2 The basis of the action of the Bureau is the Code and provision of the Communications and Multimedia Act 1998. 3.3 The Bureau will deal with all complaints of a general or specific nature that relate to this Code provided the complaint is made within two (2) months after its occurring, and if deemed valid, with reasonable basis and not frivolous. 3.4 The Bureau is not permitted to consider complaints if they concern matters that are the subject of legal proceedings, or if the Bureau decides it would be inappropriate. The Complaints Bureau may hold an inquiry into a complaint: 3.5 (a) In response to a written request from a person or persons; or (b) On its own initiative. On receiving a complaint and prior to adjudication, the Complaints Bureau shall provide the necessary assistance and guidance to the parties involved with the intention of mediating an amicable resolution by mutual consultation. 3.6 In the event mediation attempts fail, the Bureau will proceed with dealing with the complaint. The Complaints Bureau will convene an inquiry as and when the need arises and may combine the hearing of two or more complaints into a single inquiry. 58