5.0 Procedure for Industry Complaints 5.1 Any complaint that any member or person from the industry has should first be raised with the alleged offending party in writing, specifying the Part of the Code which it is claimed has been breached with a copy extended to the Complaints Bureau. 5.2 If within two working days, the complaint is not resolved, then either party shall in writing inform the Complaints Bureau which will then circulate copies of the complaint to its members for their views within two working days and: (a) If views are unanimous, the chairman will instruct the Secretaries on the action to be taken. (b) If there is a difference of opinion, the Bureau will convene a meeting within three working days to deliberate the matter. 6.0 Inquiry Proceedings 6.1 In adjudication of all cases, the Bureau may require the parties concerned to provide evidence in support of or against the complaint and for this purpose may request: (a) A written submission with documents, recordings or transcripts of the relevant Content from the complainant and respondent; (b) The presence of the complainant and respondent and their respective witnesses at the inquiry; (c) The presence of any party to provide clarification on a document submitted as evidence; and (d) The presence of any outside independent party for further information or further evidence. 6.2 The Bureau will specify the time at which or within which the complainant, respondent, their witnesses and any other affected parties are required to be present at the inquiry. 6.3 The provision as to the time within which any party is required to act or respond shall be strictly observed. However, all time limits set out may, in the Bureau’s discretion, be extended if it is considered that its strict application may cause injustice. 60