APPENDIX 5 – GLOSSARY OF TERMS B Benchmarking BPO (Business Process Outsourcing) Broadband Broadcasting Colocation Computer Computer Emergency Response (CERT) CCTLD.NG Team Community Radio Convergence CDMA Cloud computing !"#$%&"'()*+(,%'$-.(/(0120( ( The continuous process of measuring product, services and practices against recognized leaders. Entrusting one or more IT integrated-type business processes to an external service provider. A signaling method that handles a wide range of frequencies, thus allowing the transmission of high quality audio and visual signals. Transmission of visual and audio content, from a source and for reception by multiple members of the public or group. Colocation refers to a situation where different operators share common infrastructure like towers, power, security, space etc to achieve logistic and financial advantage. Means any electronic, magnetic, optical or other high-speed data processing device or system which performs logical, arithmetic and memory functions by manipulations of electronic, magnetic or optical impulses, and includes all input, output, processing, storage, software and communication facilities which are connected or related as a system or network. This is a name given to expert groups that handle computer security incidents. CERT’s can exist at multiple layers i.e. National, sectoral, institutional etc. Country Code Top-Level domain (ccTLD) is an Internet top-level domain generally used or reserved for a country or a sovereign. Community stations serve geographic communities and communities of interest. They broadcast content that is popular and relevant to a local, specific audience but is often overlooked by commercial or mass-media broadcasters. Community radio stations are operated, owned, and influenced by the communities they serve. Technological convergence is the tendency for different technological systems to evolve toward performing similar tasks. Code-Division Multiple Access (CMDA) refers to any of several protocols used in so-called second-generation (2G) and thirdgeneration (3G) wireless communications. As the term implies, CDMA is a form of multiplexing, which allows numerous signals to occupy a single transmission channel, optimizing the use of available bandwidth. Cloud computing encompasses any free, subscription-based, or pay-per-use service that leverages the internet to extend ICT ( ,"34(90(