Regulation on Promotion by Telecommunication Operators
Rwanda
Chapter VI
Faults nd their sanctions
Article 24 – Defaulting in promotions
The concerned licensee who commits one of the following acts;
1°
proceeding with the promotions without providing the relevant descriptive report to the Regulatory
Authority with effect from the actual date of the promotion;
2°
proceeding with the promotion after an order of cancellation or cessation by the Regulatory Authority,
with effect from the effective date of notification of the order;
3°
having a promotion period more than what is provided for by this regulation from the date of the
extension;
commits a fault and is liable to a maximum fine of five million Rwandan francs (FRW 5,000,000) per day.
Article 25 – Non-compliance with an order or a directive relating to promotion
The licensee who fails to comply with any specific order or directive of the Regulatory Authority in relation to
the concerned promotion, commits a fault and is liable to a maximum fine of five million Rwandan francs (FRW
5,000,000) per day of its non-compliance.
Article 26 – Provide false or misleading information
The licensee who provides the falsified or misleading information to the Regulatory Authority for the purposes of
the promotion, falsified or misleading information to the general public, commits a fault and is liable a maximum
fine of ten million Rwandan francs (FRW 10,000,000).
Chapter VII
Powers to impose sanctions and appeal
Article 27 – Powers to impose sanctions
Notwithstanding other sanctions provided for in other relevant laws, the Regulatory Authority imposes the
provided sanctions the defaulting licensees.
Article 28 – Right of appeal
A dissatisfied licensee has right to appeal before the Regulatory Board if the promotion of his or her service or
product is cancelled by the Regulatory Authority.
Article 29 – Procedure for appeal
The appeal is done in writing and addressed to the Chairperson of the Regulatory Board within a period of thirty
(30) working days counted from the date of the decision. The concerned-licensee must provide the grounds of
such appeal.
The Regulatory Board may decide to call a hearing and the decision of the Regulatory Board is communicated to
the licensee within seven (7) working days from the date of the appeal.
The decision of the Regulatory Board is binding unless overruled by a competent court.
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