Article (49) If CITRA received any complaint about the licensee's default or a dispute between the licensee and the beneficiaries concerning the service standard or violation of the license conditions, CITRA may investigate the reasons of the complaints and decide whether to keep the file or notify the licensee to remove the violation within (90) days. Article (50) The licensee shall provide CITRA with an annual report to show the available technical, administrative and financial aspects that guarantee provision of the licensed service to beneficiaries as required. Article (51) Phone calls and private telecommunication shall be deemed confidential and their sanctity should not be desecrated. Otherwise, the violator will be legally accountable. Article (52) In agreement with the licensee, CITRA may establish the rules and procedures that should be followed when the licensee receives disturbance complaints, as well as procedures of investigation of such complaints and the necessary rules required for reduction or minimization of disturbance calls in general. Article (53) A-Communications service may not be blocked or cancelled for beneficiaries unless the beneficiary has caused material damages to the network during its utilization of the service, or if it uses the telecommunication service in contravention to the applicable legislation or public morals, or if it fails to pay due fees and wages in spite of written warning. B- The telecommunication service shall not be disconnected under any circumstances from the beneficiaries due to financial, or administrative or technical disputes between the licensees except in accordance with the procedures provided by the Connection Agreement concluded in accordance with provisions of Article (25) of this law. Disconnection of service due to causes relevant to national security based on the concerned authorities' request shall be excluded. Article (54) CITRA shall assure that the licensee complies with the conditions and provisions of law. It may adopt any measures it deems appropriate for this end, including: A- Physical examination of the network and telecommunication devices location telecommunication; B- Examining the licensee's technical records that the adopted systems to issue invoices are sound and accurate; C- Assure the quality of the service provided to beneficiaries and complaints of beneficiaries; and D- Review the maintenance and failure records at to licensee to ensure the efficiency of service management. Article (55) 19