SIM CARD REGISTRATION DIRECTIVE WHEREAS, it is found Important to develop a legal framework that governs the general conditions governing the use of SIM cards; UNDERSTANDING that it is necessary to properly identify the conditions, under which the SIM card is issued, terminated and suspended; CONVINCED that it is crucial to develop a regulatory framework to monitor, administer and manage the National Subscription Records; NOW, THEREFORE, the Authority hereby issues this SIM Card Registration Directive in accordance with Communications Service Proclamation No. 1148/2019 Articles 6(2), 51(2) and 54(2). PART ONE GENERAL 1. Short Title This Directive may be cited as the “SIM Card Registration Directive No. 799/ 2021.” 2. Definitions In this Directive, unless the context otherwise requires: 1) “Activate” means to allow a Subscriber to have full access to a Telecommunications Operator’s network service, including the ability to make and receive calls, to send and receive short message services and other services normally provided by a Telecommunications Operator. 2) “Authorized Agent,” “Dealer” or “Distributor” means a person appointed or contracted by a Telecommunications Operator to carry out the registration of Subscribers under this Directive. 3) “Authority” means the Ethiopian Communications Authority established under Article 3 of the Proclamation. 4) “Consent Form” means a form that the Telecommunications Operator or its Authorized Agent presents to Subscribers with terms and conditions of service, and where the Subscriber knowingly accepts to proceed with the service acquisition process. 5) “Deactivate” means to disable a Subscriber’s access to Telecommunications Services provided by a Telecommunications Operator. 6) “Dispute” means an issue in contention between licensees, a consumer and a licensee, where one or both parties is aggrieved by the decision and/or conduct of the other, and the parties have failed to reach an amicable resolution after due effort has been made. 7) “Guardian” means any person who, in a written decision by an Ethiopian federal or state court, is legally recognized as having legal capacity to make decisions on behalf of a child or legally classified as a disabled person. 8) “Identification Details” means details given by a Subscriber to a Telecommunications Operator or an Authorized Agent, Dealer, or Distributor for the purpose of registration of a SIM Card. 1