in writing and shared with the complainant organization, may direct removal or blocking of unlawful content or regret an action on any complaint made by a complainant organization. 11. Review.--- (1) Any person aggrieved by any order of the Authority under these rules may file an application for review before the Authority within thirty days from the date of passing of the order: Provided that the Authority may, for reasons to be recorded in writing, condone the delay considering the facts and circumstances of the matter in question. (2) The Authority may on its own motion, review any order passed by it. (3) The Authority while reviewing any order may modify, reverse or confirm its order. (4) The Authority shall formulate procedure for expeditious disposal of review application filed under these rules (1). (5) The Authority shall decide the review application through a written speaking order within sixty working days from the date of receipt of review application. 12. Appeal.- An appeal against the decision of the Authority in review shall lie before the High Court within thirty days of the order of the Authority in review. 13. Facilitation and guidance of the general public.- (1) The Authority shall establish an information desk at each of its zonal and regional offices as well as headquarters and also establish a toll-free telephone helpline for facilitation and guidance of the general public. (2) The Authority shall also provide guidance for filing of complaints directly to the service providers including social media platforms against any misuse or abuse of such platforms. 10