Prior to amendment, suspension, revocation or non-renewal of an Individual License by the Board pursuant to the
preceding two Articles, the General Secretariat shall notify the Licensee thereof in order for the Licensee to submit
its comments, and the General Secretariat shall:
1. Give the Licensee sufficient time to prepare comments on the intended action.
2. Set out any procedures the Board may use in further consideration of the action.
3. Request comments from other interested parties or the general public, when necessary.
4. Study the comments received.
Article 17
Where the Board amends an Individual License, it shall provide the Licensee with a reasonable amount of
time as determined by the Board to implement any changes needed to comply with the amendment.
Article 18
The Board shall not suspend or revoke or refuse to renew an Individual License without giving the Licensee
a reasonable amount of time, as determined by the Board, to remedy the breach or reason on which the
suspension, revocation or refusal to renew is based, unless it is proved that the breach or reason still continues
after receipt by the Licensee of one or more written warnings issued by the General Secretariat ordering the
Licensee to remedy same.
Article 19
Where a License is amended, suspended, revoked or not renewed, the General Secretariat shall take
measures to ensure the continuity of service to customers and include in its orders in this regard terms and
conditions as it deems appropriate.
Article 20
The General Secretariat may issue regulations, rules or orders containing further procedures related to the
amendment, revocation, suspension or non-renewal of a License.
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