21No. 14 Financial transactions Consumer Protection 28.-(1) A consumer shall have access to banking and financial services including but not limited to opening and operating accounts,’ securing ‘loans, mortgages, charges, insurance, health insurance cover, pension and other services at affordable or lowest possible rates. (2) Contracts governing financial transactions such as general insurance, health insurance, hire purchase, and mortgage shall be interpreted, implemented and enforced (a) in good faith; (b) consistent with the instrument embodying the contract between the parties; and (c) in a manner consistent with the laws governing or regulating financial transactions. Consumer credit contracts Right of retraction 29. The supplier or trader of technology, goods or services shall, in a case involving the supply or sale of technology, goods or services that include the grant of consumer credits, inform the consumer and advise him in writing about the following matters in advance- ‘ (a) the cash price of the technology, goods or services involved; (b) the amount of interest, the annual or periodic rate at which the same is computed as well as the interest rate in arrears; (c) the number of installments payable as well as the frequency or periodicity thereof; and (d) the total amount payable for such technology, goods or services except that the said total amount shall not be higher than the sum of the cash price and the interest. 30.-( I) A consumer shall have the right of retraction within a reasonable period but not less than seven (7) days from the signature or execution of a contract or receipt of the technology, goods or services where the contract has been entered into at a place other than the ordinary business premises of the supplier or trader, (2) In computing the grace period within which the consumer should exercise the right of retraction from the day 9n which the agreement was entered into, weekends and public holidays shall be excluded. .0’ (3) When_ the consumer exercises the right of retraction within reasonable time he shall be entitled to have the consideration he paid returned to him subject to corresponding reasonable adjustments which shall be agreed upon by the parties.

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