Act 769 National Communications Authority Act, 2008 SCHEDULE FORM AND CONTENT OF ANNUAL REPORT (Section 23) Ref. Part of Report Description 1 2 3 Table of contents 4 Contact officer(s) 5 6 6.1 6.2 6.3 6.4 6.5 6.6 7 8 8.1 8.2 8.3 8.4 Index Glossary Review by the Board Internet home page address and Internet address for report Review by the board Overview description of Authority Role and functions Summary of significant issues and development Organisational structure Overview of the Authority's performance and financial results Significant issues and development Outlook for the following year Report on Policy Review of adherence and implementation of policy objecObjectives tives and measurements of achievement in period. Report on Performance Review of performance during the year in relation to outputs and contribution to outcomes Actual performance in relation to performance targets set in the preceding year Where performance targets differ from those set in the preceding year details of both former and new targets, and reason for the change Narrative discussion and analysis of performance Trend information Factors, events or trends influencing the Authority's per- 8.5 formance 8.6 8.7 8.8 Significant changes in nature of principal functions/services Performance against service charter customer service standards, complaints data, and the Authority's response to complainsts Social justice and equity impacts Discussion and ananlysis of the Authority's financial per- 8.9 formance 8.10 Discussion of any significant changes from the prior year or from budget 17