c) has been provided with incomplete information and no decision on rejection was issued for the rest of the request, or d) disagrees with the amount of fees communicated under Section 17 (3) or the amount of fees under Section 14a (2) required in relation to information provision. (2) A complaint may be submitted in writing or orally, if the complaint is submitted orally and cannot be processed immediately, the obligated body shall issue a written record thereof. (3) A complaint shall be submitted to the obligated body within 30 days of a) the receipt of a notification under Sections 6, 14 (5) c) or 17 (3), b) the expiry of the time limit for information provision under Sections 14 (5) d) or 14 (7). (4) The decision on the complaint shall be made by the superior body. (5) The obligated body shall submit the complaint and file documentation to the superior body within 7 days of the day it received the complaint, unless it fully satisfies the complaint within this time limit by providing the requested information or a final licensing offer or issuing a decision on request rejection. (6) When deciding on a complaint under paragraphs 1 a), b) or c), the superior body shall review the steps of the obligated body and shall decide a) to confirm the steps taken by the obligated body, b) to order the obligated body to process the request or to offer to the applicant a final licensing offer within the stipulated time limit which may not exceed 15 days of the receipt of the decision of the superior body, or c) takes the matter over by a resolution and provides the information itself or issues a decision on request rejection; this procedure cannot be used for the agencies of territorial selfadministration entities within the scope of their independent powers. (7) When deciding on a complaint under paragraph 1 d), the superior body shall review the steps of the obligated body and shall decide a) to confirm the amount of the payment or fees, b) to reduce the amount of the payment or fees; this procedure cannot be used for the agencies of territorial self-administration entities within the scope of their independent powers, or c) to order the obligated body to arrange remedy within the stipulated time limit which may not exceed 15 days of the receipt of the decision of the superior body, in case of payment or fees for the provision of information by a territorial self-administration entity within its independent powers. (8) The superior body shall decide on the complaint within 15 days of its receipt.