Right to Information Act, No. 12 of 2016 17 proper discharge of the duty imposed on him under this Act, and where assistance is sought from any such officer, it shall be the duty of such officer to provide the required assistance. 24. (1) Any citizen who is desirous of obtaining any information under this Act shall make a request in writing to the appropriate information officer, specifying the particulars of the information requested for: Provided that where any citizen making a request under this subsection is unable due to any reason to make such request in writing, such citizen shall be entitled to make the request orally and it shall be the duty of the appropriate information officer to reduce such request to writing on behalf of the citizen. (2) Where a citizen – (a) wishes to make a request to a public authority; or (b) has made a request to a public authority which does not comply with the requirements of this Act, the information officer concerned shall take all necessary steps to assist the citizen, free of charge, to make the request in a manner that complies with this Act. (3) On receipt of a request, an information officer shall immediately provide a written acknowledgement of the request to the citizen. (4) Where an information officer is able to provide an immediate response to a citizen making a request and such response is to the satisfaction of the requester, the information officer shall make and retain a record of the request and the response thereto. (5) A citizen making a request for information shall:– (a) provide such details concerning the information requested as is reasonably necessary to enable Procedure for obtaining information.