CHAPTER VI IMPLEMENTATION Article 18 Languages Citizens, as established under the Constitution of the Republic of Kosovo, shall exercise their rights as set out in the present Law, in their respective language. Article 19 Informing the public on their rights of access to documents 1. The public institutions shall inform the public for their rights of access to official documents and the manner how they can exercise this right. They shall also take the following requisite measures to: 1.1. fulfill their duties and obligations relating to implementation of this right; 1.2. provide information on issues or activities relating to their responsibilities; 1.3. manage their documents, efficiently, so that they are easily accessible; 1.4. inform public about the rights arised by this Law; and 1.5. determine the unit or responsible officer for communication with citizens, who shall be responsible for receiving and conducting an initial review of applications for access to documents. Article 20 Transparence, reporting and information of public institutions 1. In order to provide entire transparence, the public institutions in their work and regarding the access to public documents shall be obliged to be responsible, efficient and shall report and inform the public opinion in a regular periodical and annual way. 2. Public institutions, at least once a year, must do the information from paragraph 1 of this Article, even through publishing comprehensive informators, reports and other constitutional appropriate forms of entire and transparent information of the citizens. 3. Each public institution shall publish an annual report for the preceding year, including the number of cases in which the public authority has granted access, as the cases in 11