Electronic Transactions Act, 2011
25.
28.
for the sale of newspapers, periodicals, magazines and books;
(i)
for the provision of gaming and lottery services; or
(j)
for the provision of accommodation, transport, catering or leisure services and where the
supplier undertakes, when the transaction is concluded, to provide these services on a
specific date or within a specific period.
Subject to sub section (2), a consumer may cancel an electronic transaction and any related credit
agreement for the supply of goods or services—
(a)
within seven days after the date of receipt of the goods or services; or
(b)
within seven days after the date of conclusion of the agreement.
(2)
A consumer who returns goods after cancelling an electronic transaction under subsection (1) shall
not be charged for the returning of the goods other than the direct cost of returning the goods
(3)
Where payment for the goods or services has been effected before a consumer exercises the right to
cancel the transaction under subsection (1), the consumer is entitled to a full refund of money paid
within thirty days of the date of the cancellation.
(4)
This section shall not be construed as prejudicing the rights of a consumer which are provided for in
any other law.
Unsolicited goods, services or communications
(1)
27.
(h)
Cancelling electronic transaction after receipt of goods or services
(1)
26.
Uganda
A person who sends an unsolicited commercial communication to a consumer, shall provide—
(a)
it at no cost;
(b)
the consumer with the option to cancel his or her subscription to the mailing list of that
person at no cost.
(2)
A person who contravenes subsection (1) commits an offence and is liable, on conviction to a fine
not exceeding seventy two currency points or to imprisonment not exceeding three years or both.
(3)
A person who sends an unsolicited commercial communication to a person who has advised the
sender that he or she should not send the communication, commits an offence and is liable on
conviction, to a fine not exceeding one hundred and twenty currency points or imprisonment not
exceeding five years or both.
Performance of electronic transaction
(1)
Where a person makes an order for goods or services by electronic means, unless otherwise agreed
by the parties, the supplier shall execute the order within thirty days.
(2)
Where the supplier fails to execute the order within thirty days or within the agreed period, the
consumer may cancel the order after giving written notice of seven days.
(3)
Where the supplier is not able to supply the goods or services, on the ground that the goods or
services ordered are not available, he or she shall notify the consumer before the expiry of the
agreed time and refund any payment made in respect of the goods or services within thirty days.
Invalidity of provisions excluding consumer rights
A provision in an agreement, which excludes any rights provided for in this Part, is void.
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