326 The Data Protection Bill, 2018 (2) A person who intends to lodge a complaint under this Act shall do so orally or in writing addressed to the Secretary to the Commission. (3) Where a complaint under subsection (1) is made orally, the Secretary shall cause the complaint to be recorded in writing and shall be dealt with in accordance with such procedures as the Commission may prescribe. (4) A complaint lodged under subsection (1) shall contain such particulars as the Commission may prescribe. (5) The Commission may, upon receipt of a complaint under subsection (1) require the relevant agency to respond to the complaint within such time as may be specified by the Commission; request for such further information from the complainant as it may consider necessary from the complainant; or initiate such inquiry as it considers necessary, having regard to the nature of the complaint. (6) Where an agency fails respond within the time stipulated by the Commission under subsection (5)(a), the Commission may proceed to inquire into the complaint. (7) Where, upon receipt of the response from the agency under subsection (5), the Commission is satisfied that no further action is required or that the required action has been initiated by that agency, the Commission shall, in writing, inform the complainant accordingly and take no further action. (8) Despite subsection (1), the Commission may, on its own initiative, commence an investigation under this Act. 35. (1) The Commission may, upon receipt of a complaint under section 34(1), decline to take action or further action as the circumstances may require, if, in the opinion of the Commission(a) the length of time that has elapsed between the date when the cause of action arose and the date when the complaint was made is such that an investigation of the complaint is no longer practicable or desirable; Discretion not to kea1ctonona