Providers shall, in accordance with the law, timely accept and handle requests from individuals, such as those for accessing, making copies of, amending, supplementing, or deleting their personal information. Article 12 Providers shall label images, videos, and other generated content in accordance with the Administrative Provisions on Deep Synthesis in Internet-based Information Services. Article 13 Providers shall provide secure, stable, and continuous services in the course of their services to ensure users' normal usage. Article 14 Where providers discover illegal content, they shall promptly employe disposition measures, including stopping its generation or transmission and removal, as well as employ measures such as model optimization training to make rectification, and report the case to the relevant authorities. Where providers discover that a user is using their generative AI services to engage in illegal activities, they shall employ disposition measures in accordance with the law or agreement, including issuing warnings, restricting functions, and suspending or terminating services, keep the related records, and report the case to the relevant authorities. Article 15 Providers shall establish and improve their complaints and reporting mechanism, establish easy access for filing complaints and reports, disclose the process for handling and the timeframe for providing feedback, and timely accept and handle complaints and reports from the public and provide feedback on the outcome. Chapter IV Supervision, Inspections and Legal Liability Article 16 The cyberspace, development and reform, education, science and technology, industry and information technology, public security, radio and television, press and publication, and other relevant authorities shall strengthen the management of generative AI services in accordance with the law based on their respective functions and responsibilities. In light of the characteristics of generative AI technology and its service applications in relevant industries and fields, the relevant national authorities shall enhance regulatory methods that are scientific and compatible with their innovation and development, as well as develop rules or guidelines for appropriate regulation based on classification and grading. Article 17 Those providing generative AI services with public opinion attributes or the capacity for social mobilization shall conduct security assessments in accordance with relevant national regulations, and perform procedures for the filing, amendment, or cancellation of filings for their algorithms in accordance with the Administrative Provisions on Recommendation Algorithms in Internet-based Information Services. Article 18 User shall have the right to file complaints or reports to the relevant authorities if they discover any generative AI services that are not in compliance with laws, administrative regulations, or these Measures. Article 19 The relevant authorities shall conduct supervisory inspections of generative AI services based on their respective functions and responsibilities, and providers shall render cooperation in accordance with the law, explaining the source, scale, type, labeling rules, algorithm mechanism, etc. of their training data as required, and providing necessary technical, data, and other support and assistance. The relevant bodies and staff participating in security assessments or supervisory inspections of generative AI services shall, in accordance with the law, keep the confidentiality of any state secrets, trade secrets, personal privacy, or personal information they become aware of during the performance of their functions and duties, and must not disclose or illegally provide such information to others. 4