3: (CD-03) Improve healthcare delivery through ICT Healthcare initiatives and services can be more efficiently delivered to Rwandans by leveraging ICTs to improve healthcare access and service delivery for all communities. 2.2.4. e-Government [e-GOV] E-Government aims to integrate all government processes such that government operates under a “ONE government” system in order to improve service delivery to citizens/businesses. This focus area ensures sustained improvements in government service provision and delivery by simplifying Government-to-Citizen (G2C) services to continuously improve the social and governance clusters; Government-to-Business (G2B) services to continuously improve the economic cluster, and Government-to-Government (G2G) processes to continuously improve government efficiency. The scope of the e-Government (e-Gov) is three fold. First is to improve both government business processes and communication. Second is to increase citizen participation in the country’s socio-economic development and third is to improve the legal and regulatory environment that enables Rwanda to adapt to emerging technologies. Mission: “To improve government operational efficiency and service delivery” Objectives 1: (e-Gov-01) Improve communication and reduce barriers to government transactions through ICT Barriers to transactions in government slow down public service delivery. Therefore, it is imperative that all government institutions establish the appropriate and effective communication mechanisms and an institutional framework that facilitates this seamless transition. 2: (e-Gov-02) Streamline government business processes using ICT Government can be efficient and effective when all business processes are streamlined. The deployment and application of ICTs is the most efficient way to transform processes that foster efficiency and reduce the cost of delivering services in a sustainable manner. 3: (e-Gov-03) Increase transparency and accountability in government processes through ICT Transparency and accountability are key indicators of good governance. Therefore, it is critical that government is more responsive to citizen needs by leveraging ICTs in order to improve and increase transparency and accountability. 4: (e-Gov-04) Foster a conducive legal and regulatory environment to allow easy adaptation to emerging technologies ICTs are constantly evolving. Therefore, it is imperative that the ICT legal and regulatory environment is flexible to ensure easy adaptation to technological changes and that Rwanda seizes new technology opportunities. Page 24 of 85   © No part of this document can be reproduced, stored in a retrieval system, or transmitted in any form or by any means - electronic, mechanical, photocopying, recording, or otherwise - without the permission of Rwanda Ministry in charge of ICT in the Office of the President.