Personal Data (Privacy) Ordinance Part 5—Division 1 5-6 Section 19 Cap. 486 (a) if the data user holds any personal data which is the subject of the request— (i) informing the requestor in writing that the data user holds the data; and (ii) supplying a copy of the data; or (b) if the data user does not hold any personal data which is the subject of the request, informing the requestor in writing that the data user does not hold the data. (Replaced 18 of 2012 s. 12) (1A) Despite subsection (1)(b), if— (a) a data access request is made to the Hong Kong Police Force as to whether it holds any record of criminal conviction of an individual; and (b) it does not hold such record, it must comply with the request by informing the requestor orally, within 40 days after receiving the request, that it does not hold such record. (Added 18 of 2012 s. 12) (2) A data user who is unable to comply with a data access request within the period specified in subsection (1) or (1A) shall—  (Amended 18 of 2012 s. 12) (a) before the expiration of that period— (i) by notice in writing inform the requestor that the data user is so unable and of the reasons why the data user is so unable; and (ii) comply with the request to the extent, if any, that the data user is able to comply with the request; and (b) as soon as practicable after the expiration of that period, comply or fully comply, as the case may be, with the request. Verified Copy Last updated date 20.4.2018