Contact details PAIA Section 10 Guide Categories of records held Automatically available information Services of the public body Public participation Recourse 2.3.2 The postal and street address, phone and fax number and, if available, the e-mail address of the information officer of the public body, as well as of every deputy information officer of the public body. A description of this Guide compiled by the South African Human Rights Commission and how to access it. Adequate information to assist in facilitating access to a record held by a public body. The public body must therefore describe the subjects on which it holds records, and the categories of records held on each subject. Some information is readily available without a person having to request access in terms of PAIA. The manual of the public body must indicate this information which is readily available. A description of the services available to members of the public from the public body, and how to gain access to those services. A description of any arrangement or provision for a person to either consult, make representations or participate in or influence the formulation of policy; or the exercise of powers or performance of duties by the public body. The action you may take if the information officer of the public body refuses to give you access to information. Where to find the manual of a public body All public bodies must make the manual easily available to you. At the very least, they are required to do so in the following ways:  By making a copy available at every office of that particular public body during office hours; South African Human Rights Commission 21